Personal Emergency Response Systems and Devices for Retirement Villages

Our 24/7 Emergency Response Centre is staffed entirely by highly qualified Registered and Enrolled Nurses and healthcare professionals — not call centre operators. This means every alarm receives clinical assessment, not just call-taking. Our nurses can triage emergencies, provide immediate medical advice, coordinate with GPs, and share critical health information with paramedics when needed.

We monitor a comprehensive range of equipment across your village, including:

• In-home emergency call systems
• Mobile GPS trackers and pendants
• Smartphone and smartwatch apps
• Wrist and neck transmitters
• Wireless nurse call buttons (wall-mounted and portable)
• Voice-activated call points
• Fall sensors and pressure mats
• Smoke detectors and security sensors
• TeleHealth devices
• Home automation systems

We can also integrate with and monitor equipment from other providers. All wearable devices are waterproof with IP67 rating or higher, allowing residents to wear them safely in the shower or bath where the risk of falls is higher.

All residents have 24/7 access to our nurses — not just for emergencies. If a resident is feeling lonely, needs reassurance, or wants health information, they can press their alarm button anytime for a chat. Our nurses can also interact with GPs and other primary health providers at the resident's request, supporting continuity of care.

Managers Portal provides village operators with:

• Real-time alarm notifications and system status
• Comprehensive reporting on response times and resident activity
• Ability to broadcast emergency and evacuation messages
• Management of concierge services and preferred providers
• Remote updates to protocols, contacts and resident information

Client Portal allows residents and authorised family members to:

• Update personal details and emergency contacts remotely
• View alarm history and activity (with permission)
• Access health monitoring data

Concierge services transform your emergency call infrastructure into a value-added platform. Residents can press a button to access preferred service providers coordinated by your village, including:

• Home maintenance (electrical, plumbing, painting)
• Healthcare services (nursing, personal care, domestic assistance)
• Lifestyle services (hairdressing, shopping, deliveries)
• Transport bookings
• Wellness services (massage, spa visits)

This is an optional service that adds revenue potential and enhances resident satisfaction.

TeleHealth monitoring can be delivered in two ways:

• Free monitoring — family members or carers can monitor vital signs remotely
• Professional monitoring — our nurses conduct monthly health reviews, track trends, and alert residents to abnormal readings

We also support virtual GP consultations, providing face-to-face telehealth appointments when needed.

The INS LifeGuardian® App turns residents' existing smartphones into monitored personal alarms with GPS tracking. It's ideal for tech-savvy residents or those who want mobile protection beyond the village. When paired with compatible smartwatches (Apple Watch or Wear OS), it provides fall detection, vital signs monitoring, and crash detection.

The companion LifeGuardian Connect® App allows family members to receive real-time alerts and monitor health data with the resident's consent.

Yes. Our in-home emergency call systems meet AS4607 (Medical Alarm Standard) and all devices have RCM certification (ACMA, EMC compliance). We're also ISO 9001:2015 certified for Quality Management Systems, demonstrating our commitment to operational excellence and continuous improvement.

Yes. SmartVillage is designed to work with existing networks and can integrate with equipment from other providers. We support multiple connectivity options (4G LTE, WiFi, Ethernet) and can monitor third-party devices alongside INS equipment. Our team will conduct a site assessment to determine the best integration approach for your village.

Pricing is tailored to your village's specific needs and can include:

• Capital purchase or rental/subscription models
• Per-unit device costs and installation
• Monthly monitoring fees per resident
• Optional add-on services (TeleHealth, concierge, home automation)

We can structure agreements to suit your financial model, whether that's upfront capital investment, operational expense, or resident-pays arrangements. Contact us for a detailed proposal.

We provide comprehensive training for village managers, care staff, and maintenance teams on:

• Operating the Managers Portal
• Responding to alarms and alerts
• Basic troubleshooting and device management
• Emergency evacuation procedures

Residents receive simple, easy-to-understand instructions for their personal alarm devices. Our 24/7 technical support team is always available for both staff and residents.

Extremely scalable. You can:

• Start with basic emergency response and add services progressively
• Deploy in stages as new units are built or occupied

Upgrade individual residents to higher care levels without replacing infrastructure

Expand from in-home personal alarms only to include mobile devices as needs evolve

Over-the-air updates mean technology stays current without site visits or equipment replacement.

The Managers Portal offers detailed reporting for compliance, operations, and continuous improvement:

• Alarm activation history and response times
• Device status and battery health across the site
• Resident activity and welfare patterns
• Incident reports for investigations or audits
• Scheduled check-in compliance
• Concierge service usage and satisfaction

Reports can be exported for board presentations, quality audits, or aged care accreditation purposes.

When a resident activates their alarm, there is no need to reach for a mobile phone or dial triple zero. Our nurses respond immediately, assess the situation, and determine the appropriate course of action. If emergency assistance is required, we contact ambulance, police, or fire services straight away and provide them with:

The resident's exact location (unit number or GPS coordinates for mobile devices)

Critical medical information from their profile

Details of the incident and any clinical observations

Our personal alarm systems are designed to work seamlessly with emergency services, and our nurses remain on the line until help arrives. For mobile alarms using a mobile phone or wearable device, GPS tracking ensures emergency services can locate the resident quickly, even if they're away from the village.

Fall detection is available across our range of personal alarm systems:

In-Home Systems:

• Optional fall sensor pendants that automatically trigger an alarm when a fall is detected
• Pressure mats and bed exit sensors for high-risk residents
• These falls prevention alarms work 24/7, even if the resident can't press the button

Mobile Devices:

• Built-in automatic fall detection on the SafetyWatch V3 and SmartTracker V3
• Fall and crash detection via the INS LifeGuardian® App when paired with compatible smartwatches

All fall detection alerts connect directly to our nurse-monitored Emergency Response Centre for immediate clinical assessment and response coordination. Rapid response times can reduce hospitalisations by enabling quicker treatment and intervention before conditions worsen.

Yes. Residents using mobile personal alarm systems (SafetyWatch V3, SmartTracker V3, or INS LifeGuardian® App) are protected anywhere in Australia with mobile network coverage. GPS tracking ensures our nurses can locate them and coordinate help even when they're shopping, visiting family, or travelling. This provides peace of mind for both residents and village management when residents venture beyond the village grounds.

Personal emergency response systems provide multiple layers of benefit:

For Residents:

• Fast assistance during emergencies — particularly falls, medical events, or security concerns
• Confidence and independence — residents can continue their normal routines without fear of being alone in an emergency
• Peace of mind — knowing qualified nurses are available 24/7, not just for emergencies but for reassurance and health advice
• Early health intervention — activity and vital signs monitoring can detect potential health issues before they become serious

For Families:

• Reassurance that loved ones can reach qualified emergency assistance 24/7
• Remote visibility (with consent) through the LifeGuardian Connect® App
• Reduced worry about parents or relatives living independently

For Village Operators:

• Reduced hospitalisations through rapid response and early intervention
• Compliance support with detailed incident reporting and audit trails
• Enhanced resident satisfaction and family confidence in care standards

Personal alarm requirements vary for each individual and depend on several factors:

Mobility and Fall Risk:

• Residents with balance issues or history of falls may need automatic fall detection
• Those using mobility aids might benefit from fixed call points in high-risk areas (bathroom, bedroom)

Dexterity and Physical Ability:

• Residents with arthritis or limited hand mobility may need larger buttons or voice-activated systems
• Waterproof pendants or wristbands suit those who need protection during bathing

Lifestyle and Activity Level:

• Active residents who leave the village regularly benefit from mobile GPS alarms
• Tech-savvy residents may prefer smartwatch-style devices with health tracking

Health Conditions:

• Residents with chronic conditions may benefit from TeleHealth monitoring and vital signs tracking
• Those with cognitive decline might need inactivity alerts or geofencing

Comfort with Technology:

• Simple pendant-style alarms for those who prefer straightforward devices
• Smartwatch or app-based systems for those comfortable with technology

Our team works with village managers to profile residents and recommend appropriate device configurations during the consultation phase.

Yes. All SmartVillage devices are professionally installed and pre-configured:

In-Home Systems:

• Professional installation by our technical team
• Base units tested for coverage and connectivity during setup
• Residents simply wear their waterproof pendant or wristband—no setup required
• Wireless nurse call buttons installed in strategic locations (bathroom, bedroom, etc.)
• Typically completed within hours per unit

Mobile Devices:

• Pre-programmed with resident details before delivery
• Simple charging via docking station (SmartTracker) or USB charging cable (SafetyWatch)
• INS LifeGuardian® App uses standard smartphone charging

Training and Support:

• Residents receive easy-to-understand instructions on using their device
• Village staff receive comprehensive training during installation on system operation and alarm response
• 24/7 technical support available for both residents and village management

The goal is to make the technology invisible so residents simply press their personal alarm button when needed.

Health monitoring is available as an optional service for residents using the INS LifeGuardian® App with compatible smartwatches (Apple Watch or Wear OS):

Wellness Monitoring (via compatible smartwatches):

• Heart rate and SpO2 (oxygen saturation) tracking*
• Activity and movement levels
• Automated alerts for abnormal readings

*Note: These sensors are wellness-grade, not clinical-grade or TGA-approved, and are intended for fitness/wellness purposes only.

Activity Monitoring (optional AI-powered service, app-based):

• Daily movement patterns and routine changes
• Inactivity alerts if no movement detected for set periods
• Early indicators of health decline or cognitive changes

Professional Oversight (optional paid TeleHealth service):

• Monthly nursing reviews with trend analysis
• Proactive outreach if concerning patterns emerge
• Health reports can be shared with GPs or specialists (with consent)
• Family members can monitor via LifeGuardian Connect® App (with permission)

Note: Health monitoring requires residents to use the INS LifeGuardian® App with a compatible smartphone and smartwatch. In-home base units focus on emergency response and do not include vital signs monitoring.

This early detection capability can help prevent emergency situations and support residents to maintain independence with appropriate interventions.

A wireless nurse call button is a fixed call point installed in high-risk areas of a resident's unit (such as bathrooms, bedrooms, or beside the bed). When pressed, it sends an immediate alert to our 24/7 Emergency Response Centre staffed by qualified nurses.

Unlike portable pendants, wireless nurse call buttons are mounted on walls or surfaces and remain in specific locations where residents are most vulnerable to falls or medical events. They're ideal for residents who may not always wear their pendant but need emergency access in key areas of their home.

All wireless nurse call button systems in SmartVillage systems are battery-operated (no hardwiring required), waterproof for bathroom use, and can be easily relocated if resident needs change.

Personal alarms significantly impact resident confidence and village reputation. When residents and their families know that qualified nurses are available 24/7 through a simple button press, it:

• Reduces family anxiety about independent living arrangements
• Increases resident confidence to age in place longer
• Differentiates your village from competitors without clinical staff on-site
• Supports resident wellness and early intervention before hospitalisation
• Provides documented incident response for compliance and quality assurance

Villages with comprehensive personal alarm systems often see higher occupancy rates and longer average residency periods, as residents feel secure continuing independent living rather than moving to higher-care facilities prematurely.

Yes. With resident permission, family members can use the free INS LifeGuardian Connect® app to receive instant notifications when alarms are activated, view activity reports, and monitor vital signs data (where applicable).

The app provides peace of mind for families while respecting resident privacy and independence. It's free to download on iOS and Android and works with all INS LifeGuard monitoring services. Learn more.